Xteink-X4-crosspoint-reader/docs/troubleshooting.md

Troubleshooting

This document show most common issues and possible solutions while using the device features.

• Troubleshooting
  • Cannot See the Device on the Network
  • Connection Drops or Times Out
  • Upload Fails
  • Saved Password Not Working

Cannot See the Device on the Network

Problem: Browser shows "Cannot connect" or "Site can't be reached"

Solutions:

1. Verify both devices are on the same WiFi network
   • Check your computer/phone WiFi settings
   • Confirm the CrossPoint Reader shows "Connected" status
2. Double-check the IP address
   • Make sure you typed it correctly
   • Include http:// at the beginning
3. Try disabling VPN if you're using one
4. Some networks have "client isolation" enabled - check with your network administrator

Connection Drops or Times Out

Problem: WiFi connection is unstable

Solutions:

1. Move closer to the WiFi router
2. Check signal strength on the device (should be at least || or better)
3. Avoid interference from other devices
4. Try a different WiFi network if available

Upload Fails

Problem: File upload doesn't complete or shows an error

Solutions:

1. Ensure the file is a valid .epub file
2. Check that the SD card has enough free space
3. Try uploading a smaller file first to test
4. Refresh the browser page and try again

Saved Password Not Working

Problem: Device fails to connect with saved credentials

Solutions:

1. When connection fails, you'll be prompted to "Forget Network"
2. Select Yes to remove the saved password
3. Reconnect and enter the password again
4. Choose to save the new password